FlexiScanner FAQ

FlexiScanner is a powerful document scanning app that allows you to scan, organize, and manage your documents with ease. It features OCR text extraction, cloud sync, digital signatures, and security best practices to help keep your data safe.

FlexiScanner offers both free and premium tiers. The free version includes basic scanning functionality, while the premium version unlocks advanced features like OCR text recognition, multi-page scanning, digital signatures, and priority support.

Yes — the mobile app supports English, Spanish, French, German, Italian, and Portuguese, and can automatically match your device's language.

FlexiScanner creates PDF documents from your scanned images. The app focuses on PDF creation as the primary output format for document scanning.

Free accounts include a limited amount of cloud storage (10MB); Premium plans include much more (15GB). You can check your current usage under Profile in the web dashboard.

Our OCR (Optical Character Recognition) technology automatically extracts text from your scanned documents. This makes your documents searchable and allows you to copy text directly from scans. OCR is available for premium users.

Yes! FlexiScanner allows you to create custom folders and organize your documents by category, date, or any system that works for you.

You can share documents in several ways:

• Share as PDF files via email or messaging apps
• Export to other apps on your device
• Create shareable links (premium feature)
• Save to your device's file system

On mobile, you can share documents directly via your device's share menu, with a limited number of free shares included each month. On the web dashboard, all sharing is link-based, so it's included as part of Premium.

You can use FlexiScanner as a guest for basic functionality, but creating an account unlocks additional features like cloud sync, backup, and access to your documents across multiple devices.

Premium subscribers get:

• OCR text recognition
• Multi-page scanning
• Increased Cloud Storage
• Digital signatures
• Advanced sharing options
• Priority customer support

You can cancel your subscription at any time through your device's app store (Google Play Store or Apple App Store). Go to your subscriptions section and select FlexiScanner to manage or cancel your subscription.

You can delete your account at any time. In the mobile app or web dashboard, go to Profile → Delete Account and confirm. Once you do, your account and all associated data are permanently removed. For more details, see our Support page.

You can reset your password from the mobile app's sign-in screen using the "Forgot Password" option.

FlexiScanner uses security measures to protect your documents. Documents are stored locally on your device and optionally synced to secure cloud storage when you're signed in. We implement proper permission handling and secure authentication methods.

FlexiScanner includes screen protection features to prevent unauthorized screenshots and screen recording of your documents. You can organize documents in folders for better organization.

Documents are stored locally on your device. When you create an account and sign in, your documents can also be synced to secure cloud storage for backup and access across multiple devices.

Yes — email us at support@flexiscanner.com and we'll provide a copy of your account data.

Try these steps:

• Close other apps running in the background
• Restart the FlexiScanner app
• Check for app updates in your app store
• Free up storage space on your device
• Restart your device if the issue persists

For better scan quality:

• Ensure good lighting (natural light works best)
• Hold your device steady
• Clean your camera lens
• Place documents on a flat, contrasting surface
• Use the auto-focus feature
• Avoid shadows on the document

Check these locations:

• The main document list in the app
• Specific folders you may have created
• Use the search function to find documents by name
• Check if you're signed into the correct account
• Verify cloud sync is enabled if using multiple devices