FlexiScanner Support
Need Help?
We're here to help! If you have questions about FlexiScanner or need technical support, please reach out to us:
Or send us a message here
Data We Collect
FlexiScanner collects the following types of data to provide our services:
Personal Information
- • Email address (for account creation)
- • Name (if provided)
- • Subscription preferences
App Content
- • Scanned documents and photos
- • Generated PDF files
- • OCR text extraction results
Usage Data
- • App interactions and features used
- • Performance and crash data
- • Device information
Security
- • All data encrypted in transit (HTTPS/TLS)
- • Secure authentication
- • No data sold to third parties
Delete Your Account & Data
You have the right to request deletion of your FlexiScanner account and associated data. Here's what you need to know:
How to Delete Your Account
You can delete your account at any time, directly from the app — no need to email us and wait:
- In the mobile app: go to Profile → Delete Account
- On the web dashboard: go to Profile → Delete Account
- Confirm the deletion — your account and all associated data are permanently removed
Having trouble? Email support@flexiscanner.com and we'll assist you.
What Data Gets Deleted
- Account Information: Email address, profile data, and authentication credentials
- Subscription Data: Premium subscription status (payment/subscription processors may retain their own transaction records as required for legal or accounting purposes)
- User Content: Scanned documents, PDFs, and any uploaded files
- App Usage Data: Settings, preferences, and usage analytics
Data Retention & Exceptions
- Active Systems: Your data is deleted from our active systems immediately upon account deletion
- Backups: Standard database backups may retain a copy for a limited time as part of our disaster-recovery process
- Payment Processors: Payment/subscription processors may retain transaction records as required for their own legal or accounting obligations
- Local Data: Deleting your account from within the app also clears your locally stored documents and app data on that device
Delete Individual Documents or Data
You don't need to delete your whole account to remove specific data. You can delete individual scanned documents, PDFs, or folders at any time, directly in the app:
- In the mobile app: open a document or folder, then tap Delete (or swipe to delete) to remove it permanently
- On the web dashboard: open a document or folder, then select Delete to remove it permanently
- Deleted documents and folders are removed from our active systems immediately; standard database backups may retain a copy for a limited time as part of our disaster-recovery process
Need help removing something, or want us to delete other specific data on your behalf? Email support@flexiscanner.com.
How long does account deletion take?
You can delete your account at any time — go to Profile → Delete Account in the app (mobile or web) and confirm. Once you do, your account and all associated data are permanently removed.
Can I recover my account after deletion?
No, account deletion is permanent. All your data will be permanently removed and cannot be recovered.
What about my subscription?
You should cancel your subscription through the App Store or Google Play before requesting account deletion. We can help you with this process.